This is usually due to incorrect account, incorrect password or wrong server selection, etc. Our real account server is PacificUnionInt-Live or PacificUnionLLC-Live, and demo account server is PacificUnionInt-Demo or PacificUnionLLC-Demo. Please enter the correct account information and try to log in again. When entering your password, please note the difference in letter case and the difference between the letter O and the number 0. Please note that there should be no blank spaces before, during and after the account number and password. If you are not sure which server you should choose, you may contact Customer Service via Live Chat.