How do I transfer funds between my trading accounts?

You can transfer funds between your PU Prime trading accounts via the Client Portal or PU Prime App. Follow the steps below to learn how to make an internal fund transfer.

On Client Portal

Log in to the Client Portal.
From the left-hand menu, select Funds.
Click Transfer Between Accounts.
Select the account you would like to transfer funds from and the account you would like to transfer funds to.
Enter the transfer amount.
Review the transfer details and any important notes displayed on the page.
Click Submit to complete the transfer request.
Once the transfer is completed successfully, the funds will be reflected in the receiving account balance.

On PU Prime App

Log in to the PU Prime App.
Select Funds from the bottom navigation bar.
Under Assets, select the Transfer icon.
Select the account you would like to transfer funds from and the account you would like to transfer funds to, then enter the transfer amount and click on Next.
Review the transfer details and any important notes displayed on the page. Once done, click on Confirm Transfer to complete the transfer request. Once the transfer is completed successfully, the funds will be reflected in the receiving account balance.

Important Information

Internal transfers can only be made between accounts with the same currency.
Ensure that the source account has sufficient available balance before submitting the transfer request.
For most account currencies, including USD, GBP, CAD, AUD, EUR, SGD, and NZD, the minimum transfer amount is 1.00 unit of the account currency.
Regardless of the account currency, the total transfer value must be at least USD 0.02 based on the prevailing exchange rate at the time of submission.
For currencies with lower exchange values, such as JPY, a larger transfer amount may be required to meet the minimum USD value requirement.
Transfers from a Cent Account to accounts with currencies other than USD are not supported.
Cent Accounts use a fixed conversion rate of: 100 USC = 1.00 USC
Transfer requests below 100 USC will not be processed.

Troubleshooting

The transfer cannot be submitted: Verify that both accounts meet the transfer requirements and that sufficient funds are available in the source account.
The transfer amount is below the minimum requirement: Increase the transfer amount to meet the applicable minimum transfer threshold.

Need More Help?

If you need assistance with an internal transfer or encounter any issues during the process, please contact our Customer Support.