If you have any questions about trading or our products and services, we are here to help.
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- Which regulatory is PU Prime regulated by?
- Who are the established liquidity providers of PU Prime?
- Does PU Prime offer any education?
- What is PU Prime GMT Offset?
- Does PU Prime have account managers?
- What is PU Prime's Customer Care Team working hours?
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- Where is my money held?
- What does PU Prime do with the money I deposit?
- What happens to my funds if PU Prime becomes insolvent?
- Are my personal details as well as card information safe?
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- Supporting documents required for account opening
- How to change Account Leverage ?
- Can I delete or deactivate my account?
- Can I provide ID as Proof of Identity and as Proof of Address at the same time?
- How many trading accounts can I open?
- How long does it take to complete the account opening application?
- See all 16 articles
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- How to register for a Demo Account?
- How to register for a Live Account?
- How to reset Demo account password?
- How to reset account balance in demo account?
- What is Islamic Trading Account?
- What account types does PU Prime offer?
- See all 16 articles
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- How do I generate account statements?
- Does PU Prime provide daily & monthly statement?
- How to stop receiving account statements from PU Prime?
- How to re-subscribe for account statements after I have unsubscribed from it?
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- How to send chat transcript to client’s email in Live Chat?
- How to upload screenshots and documents in Live Chat?
- How to find your unique referral link to Refer your friends from the Client Portal?
- What is autochartist in Client Portal?
- How to view personal profile information in Client Portal?
- How to change language in Client Portal?
- See all 15 articles
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- How to change Master / Investor password in Metatrader Mobile Application ?
- How to change Master / Investor password in PC?
- How to reset Meta Trader password in Client Portal?
- How to download MT4/MT5 platform from the Client Portal?
- How to change/forget my password?
- What is the purpose of setting an investor password?
- See all 23 articles
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- What is PU Prime's stop out level?
- What is PU Prime's trading hours?
- What is the minimum lot size that I can trade?
- What is the maximum lot size that I can trade?
- Are scalping and hedging allowed?
- Does PU Prime offer trading advice?
- See all 32 articles
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- Where is the folder of Indicators?
- How do I add the indicator of KDJ?
- How do I add the indicator of MACD?
- How do I add the indicator of Moving Average?
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- How many currency pairs does PU Prime offer?
- What is the average spread on Gold?
- What is the average spread on EURUSD?
- What type of Oil does PU Prime provide?
- What is Rollover date? Why will be charged?
- Why did my account been deducted/withdraw?
- See all 8 articles
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- How to deposit funds via Client Portal?
- How to deposit funds via Perfect Money?
- How to deposit funds via India Bank Transfer?
- How to deposit funds via credit card?
- How to deposit funds via International Bank Transfer?
- How to deposit funds via Neteller?
- See all 27 articles
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- How to withdraw funds via Client Portal?
- How to withdraw funds via bank transfer?
- How to withdraw funds via credit card?
- How to add a secondary withdrawal method for my credit card leftover amount?
- How to archive my credit card details if the card is no longer in use?
- How to withdraw funds via E-Wallet?
- See all 11 articles
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- What kind of account can participate FTD Cashback Promotion and how to participate FTD Cashback Promotion?
- How do I apply the FTD Cashback Promotion?
- Can multiple accounts participate in the FTD Cashback Promotion?
- How to meet the acceding criteria of the FTD Cashback Promotion?
- Can I participate in other promotion with the FTD Cashback Promotion at the same time?
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- What kind of account can participate 100% Cash Rebate promotion and how to participate 100% Cash Rebate promotion?
- How do I get the 100% Cash Rebate?
- How do I apply the 100% Cash Rebate?
- Can multiple accounts participate in the 100% Cash Rebate promotion?
- How to meet the acceding criteria of the 100% Cash Rebate Promotion?
- Can I participate in other promotion with the 100% Cash Rebate Promotion at the same time?
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- What kind of account could participate and how do I participate in the 20% Exclusive Bonus Promotion?
- Can I withdraw during the 20% Exclusive Bonus promotion trading period?
- If I want to apply the 20% Exclusive Bonus, how many lot of trade do I need to fulfill?
- How do I apply the 20% Exclusive Bonus?
- Is 20% Exclusive Bonus promotion rewarded in forms of credit?
- Can my additional account participate 20% Exclusive Bonus promotion?
- See all 10 articles
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- Which types of account can participate in the 50% Deposit Bonus promotion?
- How to meet the acceding criteria of the 50% Deposit Bonus promotion?
- How to apply for the 50% Deposit Bonus?
- Can multiple accounts participate in the 50% Deposit Bonus promotion?
- How much amount of credit bonus of the 50% Deposit Bonus promotion that can be claimed?
- How long will I receive the 50% Deposit Bonus after applying?
- See all 11 articles
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- When does the Refer A Friend promotion start? Who can participate Refer A Friend promotion?
- What kind of account could participate Refer A Friend promotion?
- Can I apply for the Refer A Friend Promotion voucher in advance?
- How many new client can I redeem for Refer A Friend promotion?
- Is Refer A Friend promotion rewarded in the form of credit?
- I have multiple accounts under the same name, can I have multiple friend referral links of Refer A Friend promotion?
- See all 7 articles
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Ready to Trade with PU Prime?
We make trading easy and accessible. PU Prime offers ready-to-trade platforms so users have the flexibility to enjoy trading anytime, anywhere, and on any device.
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