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What do "Invalid Account", "Invalid Password" and other errors mean in PU Social?

When linking your MT4/MT5 trading account to PU Social, you may encounter errors if your account details, password, or selected server are incorrect. Follow the troubleshooting steps below based on the error message displayed.

 
Troubleshooting

  • Invalid Account: Check that you have entered the correct MT4/MT5 trading account number and selected the corresponding server.

  • Invalid Password: Check that you have entered the correct password for your MT4/MT5 trading account. If you copy and paste the password, make sure there are no extra spaces. If you have forgotten your password, reset it before trying again.

  • 'Something went wrong' or 'Not activated': Make sure you add "MT4" or "MT5" in front of your account server name when linking your trading account to PU Social, based on the trading platform you use. For example, if your account server is PU Prime-Live 6:
    - For an MT5 account, select MT5 PU Prime-Live 6.
    - For an MT4 account, select MT4 PU Prime-Live 6.

 
Need More Help?
If the error persists after checking your account details, password, and server selection, please contact our Customer Support for further assistance.