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How do I archive my credit card details if the card is no longer in use?

You can request to archive your expired or invalid credit card details through the Client Portal. To qualify, the card must no longer be valid and must not have been used to make a deposit within the last 30 days.
 
If you previously used the card to deposit funds, it may still be available as a withdrawal method under anti-money laundering (AML) requirements. The equivalent deposited amount may need to be withdrawn back to the same card before you can use another withdrawal method.
 

How to archive your credit card via Client Portal
Follow these steps to locate your expired or invalid credit card and submit an archive request:
  1. Log in to the Client Portal.
  2. From the left-hand menu, select Funds.
  3. Navigate to the Withdrawal tab.
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  4. Enter the withdrawal amount. Locate your eligible credit card under the available withdrawal methods and click the Archive Card button next to it.
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  5. A pop-up window will appear. Click Archive to proceed.
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  6. Upload both required supporting documents and submit your request.
    1. Official bank letter or email confirming that the card is no longer available.
    2. Bank statement showing transactions made using the card.
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  7. Your card archive request will be reviewed within 1–3 working days after submission.
 
Important Information
  • Eligible Cards: You can only request to archive credit cards that have expired or are no longer valid.
  • 30-Day Requirement: The card must not have been used to make a deposit within the last 30 days. The Archive Card button will only appear when the card meets this requirement.
  • Supporting Documents: Both required supporting documents must be provided to verify that the credit card can no longer be used.
  • Processing Time: Submission does not guarantee approval. All requests are subject to review.
  • Alternative Withdrawal Methods: Once your card archive request is approved, you may submit a withdrawal request using another available payment method. The withdrawal remains subject to the standard review and approval process.
  • AML Requirements: Archiving your card does not automatically remove applicable AML requirements. Funds may still need to be returned to the original payment method before an alternative withdrawal method can be used.
 
Need More Help?
If you are unable to submit your credit card archive request, have questions about the required supporting documents, or need further clarification about your withdrawal options, please contact our Customer Support team for assistance. If available, provide a screenshot of the issue and the relevant card details to help us investigate.