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How to archive my credit card details if the card is no longer in use?

If your credit card has expired or is no longer valid, you can request to archive the card details through the Client Portal. If you previously used the card to deposit funds, it may remain available as a withdrawal method until an equivalent amount has been withdrawn back to the same card, in accordance with anti-money laundering (AML) regulations.
 
Follow the steps below to archive your credit card details.

  1. Log in to the Client Portal.
  2. From the left-hand menu, select "Funds".
  3. Navigate to the Withdrawal tab.
  4. Enter the withdrawal amount. If an eligible credit card is displayed as a withdrawal method, click the "Archive Card" button next to the card.
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  5. A pop-up window will appear. Click "Archive" to proceed.
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  6. Upload the required supporting documents and submit your request.
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  7. Once your request has been submitted, our team will review it within 1–3 working days.
    Once approved, you can submit a withdrawal request using another available payment method, subject to the standard review and approval process.
     
Important Information
  • After the card archive request has been approved, you may submit a withdrawal request using another available payment method. Your withdrawal request will be subject to the standard review and approval process.
  • Please ensure that the credit card you are trying to archive has not been used to make a deposit within the last 30 days. The "Archive" button will only be available for credit cards that have not been used for deposits for more than 30 days.
  • Required supporting documents include:
     - Official bank letter or email stating that the card is no longer available
     - Bank statement showing transactions made with the card
  • Card archive requests are only available for credit cards that have expired or are no longer valid/available.

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Need More Help?
If you are unable to submit your credit card archive request after following the steps above, please contact our Customer Support for further assistance.