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Why am I unable to link my trading account to PU Social?

When linking your trading account to PU Social, you may encounter errors if your account details, password, or selected server are incorrect. Follow the troubleshooting steps below based on the error message displayed.

 
Troubleshooting

  • Invalid Account: Check that you have entered the correct trading account number and selected the corresponding server.

  • Invalid Password: Check that you have entered the correct password for your trading account. If you copy and paste the password, make sure there are no extra spaces. If you have forgotten your password, you may reset it via your Client Portal before trying again.

  • 'Something went wrong' or 'Not activated': Make sure you add the server name in front of your account server when linking your trading account to PU Social, based on the trading platform you use. 
    For example, if your account server is PU Prime-Live 6:
    - For an MT5 account, select MT5 PU Prime-Live 6.
    - For an MT4 account, select MT4 PU Prime-Live 6.

 
Need More Help?
If the error persists after checking your account details, password, and server selection, please contact our Customer Support for further assistance.