What happens if my account becomes negative?

A trading account may incur a negative balance (also referred to as a “wear-out”) under extreme market conditions when losses exceed the available balance in the trading account.

Trading capability is determined by the relationship between your balance and your bonus credit.

Performance Examples:

Tradable: As long as your Account Equity is supported by a positive or zero balance.

Normal (+) Balance + (+) Bonus = (+) Equity → Status: Tradable

Untradable: If your Balance becomes negative, the system restricts new trades until the balance is restored to positive, even if the Equity remains positive. 

Negative Balance (-) Balance + (+) Bonus = Equity → Status: Untradable

PU Prime will not compensate for any wear-out caused by market conditions. However, if your account balance becomes negative and you would like the negative balance to be cleared, you may refer to this guide:
How to reset negative balances? – Help Center | PU Prime | More Than Trading 

Alternatively, you may contact our Customer Support via Live Chat for further assistance.

If you need additional help, please contact our Customer Support via live chat or email us at info@puprime.com by using your registered email address.