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  1. Help Center | PU Prime | More Than Trading
  2. Trading Related

Account Statement

  • Can I delete some trades history from my statement?
  • How long can I view my statement?
  • How to get the statement in MetaTrader?

Trading Knowledge

  • What is a dividend adjustment?
  • Why is my position always opened with a floating loss?
  • What does an ‘off-quote’ message mean?
  • What is Swap Fee?
  • What is PU Prime's stop out level?
  • How to check long/short swaps charge?
See all 36 articles

Calculation

  • Difference between pips and point/pipettes?
  • Do I need to have a free margin to lock positions in my trading account?
  • How are spreads calculated?
  • How is the leverage ratio determined in CFD trading?
  • How is the margin requirement calculated?
  • What are swap or overnight fees, and how are they calculated?
See all 12 articles

Indicators

  • Where is the folder of Indicators?
  • How do I add the indicator of KDJ?
  • How do I add the indicator of MACD?
  • How do I add the indicator of Moving Average?

Slippage

  • Can I avoid Slippage completely?
  • Does my preset price would be exactly of my final execution price?
  • How Does Slippage Work?
  • What factors can cause Slippage?
  • What is positive Slippage and negative Slippage?
  • What is Slippage?
See all 9 articles

Products & Services

  • What is a rollover date and why am I charged?
  • How many currency pairs does PU Prime offer?
  • What is the average spread on Gold?
  • How much is the rollover fee?
  • When will the rollover date take place?
  • What type of Oil does PU Prime provide?

Stop Out

  • Can I adjust the Stop-out level?
  • Can you reimburse the Stop-out amount?
  • How to prevent stop out?
  • What if the EA or CopyTrade trading strategies causes my account being Stop-out?
  • What is stop-out?
  • What is the Stop Out Level and how is it calculated?
See all 8 articles

Margin Call

  • Can I still open a new position when margin level below 50%?
  • What happens if I have no free margin left in my account?
  • What is Margin Call?
  • What is Margin?
  • What is the Margin Call Level and how is it calculated?
  • When does a margin call and stop-out occur?
See all 7 articles

TP/SL

  • What is Stop Loss (S/L)?
  • What is Take Profit (T/P)?
  • Why is the S/L not activated?
  • Why is the S/L price not on the chart?
  • Why is the T/P not activated?
  • Why is the T/P price not on the chart?
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  • Product

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    • Shares
    • ETFs
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  • Trading Platforms

    • PU Prime App
    • MetaTrader 4
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  • Learn

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  • About PU Prime

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Risk Warning: Trading Contracts for Difference (CFDs) involves a high level of risk and may not be suitable for all traders. The use of leverage magnifies both potential profits and losses, meaning you could incur losses greater than your initial deposit. It is important to understand the risks involved and assess whether you can afford to lose your invested capital. When trading CFDs, you do not own the underlying assets and have no rights to them. Past performance is not indicative of future results. The information provided on this website is for general informational purposes only and does not constitute investment advice, recommendation, or solicitation to engage in any investment activities. It does not take into account your personal financial circumstances, investment objectives, or risk tolerance. Any interaction with this website is an individual and voluntary action on the part of the user. The content on this website should not be construed as an invitation to enter into or acquire PU Prime’s financial services and products. Under no circumstances shall the Company be held liable for any loss or damage, in whole or in part, arising from, or in connection with, any CFD trading activities. Please review the legal documents available on our website to ensure that you fully understand the risks associated with CFD trading. If necessary, seek independent advice from qualified professionals.

Regional Restrictions: This information on this website is not intended for distribution to, or use by, any person or entity who is a citizen or resident of certain jurisdictions, including, but not limited to, the United States, China, India, the Philippines, Singapore, and jurisdictions listed on the FATF “blacklist”, and the major global sanctions lists. It is also not intended for distribution or use in any jurisdiction where such distribution or use would violate local laws or regulations.

PU Prime is a trading name for multiple entities operating across various jurisdictions. These following entities are authorised to operate under the PU Prime brand and trademarks.

PU Prime Trading Pty Ltd is an Australian financial services licensee authorised and regulated by the Australian Securities and Investments Commission of Australia under License No. 410681, with its registered address at Suite 103, Level 1, 17 Castlereagh St, Sydney, NSW 2000, Australia. For Australian clients who have onboarded through https://www.puprime.au, the product issuer is PU Prime Trading Pty Ltd.

PU Prime Financial Services L.L.C is is licensed by the UAE Capital Market Authority (CMA) under License No. 20200000388 (Fifth Category: Arrangement and Advice) to conduct introduction and promotion of financial services and financial products. The company’s registered address is The Prime Tower, Office No. 1209, Business Bay, Plot No. 68-0, Makani No. 25836 86879, Dubai, United Arab Emirates.

PU Prime Ltd is an investment dealer authorised and regulated by the Financial Services Commission of Mauritius under License No. GB23202672, with registered address at Suite 201 Level 2, The Catalyst, Cybercity Ebene, Mauritius.

PU Prime (Pty) Ltd is a financial service provider authorised and regulated by the Financial Sector Conduct Authority of South Africa under FSP No. 52218, with registered address at 18 Cavendish St, Claremont, Cape Town, 7708, South Africa.

PU Prime Ltd, incorporated in the Republic of Seychelles, is a securities dealer authorised and regulated by the Financial Services Authority of Seychelles under License No. SD050, with its registered address at CT House, Office 9A, Providence, Mahe, Seychelles.

PU Prime Limited, incorporated in the Republic of Seychelles, is a securities dealer authorised and regulated by the Financial Services Authority of Seychelles under License No. SD050, with its registered address at CT House, Office 9A, Providence, Mahe, Seychelles.

PU Prime (CY) Limited is registered in the Republic of Cyprus under registration number HE414308. Its registered office is located at Archiepiskopou Makariou III, 160-1st floor, 3026, Limassol, Cyprus.

PU Prime (CY) Limited is registered in the Republic of Cyprus under registration number HE414308. Its registered office is located at Archiepiskopou Makariou III, 160-1st floor, 3026, Limassol, Cyprus. PU Prime (CY) Limited facilitates services for the licensed and regulated entities within the PU Prime Organizational Structure, including but not limited to payment services. These services do not involve the use of any trading terminals.

Copyright © 2026 PU Prime.

Copyright © 2026 PU Prime.