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How to reset negative balances?

  1. After logging into the Client Portal, go to “Account” and ensure “Live Account” is selected. For accounts with a negative balance, click the blue “Reset” button to proceed.
     
  2. A pop-up message will appear stating, “If you agree to reset, all your remaining credit will be deducted.” Click “Agree” to reset the negative balance and credits in your account.
     

Note：
- Please ensure all positions are closed, whereas the reset button will not appear under your trading account. 
- Negative balance resets are available for all account types except PAMM and MAM. 
- If the system detects more than 3 negative balance reset requests in the past 30 days, processing may take    up to 7 days. 
- For negative balances exceeding USD 3,000 or equivalent, processing may also take up to 7 days.