How to reset negative balance?

A negative balance can be automatically adjusted or manually reset through the PU Prime Client Portal, depending on your account status and eligibility. Eligible trading accounts are reviewed periodically for negative balance adjustment. If a manual reset option is available for your account, you can request a reset through the Client Portal.

Automatic Negative Balance Reset
Eligible trading accounts are reviewed periodically for negative balances. If a trading account has a negative balance with no open positions, the negative balance and any applicable bonus credit will be automatically adjusted to zero in accordance with the applicable conditions.
*No manual action is required if your account is eligible for the automatic adjustment.

Manual Negative Balance Reset
If the Reset button is available for your account:

Log in to the PU Prime Client Portal and go to Accounts.
Find the trading account with a negative balance and select Reset.
Review the reset information and select Agree to confirm the reset.

Your negative balance and applicable credit will be reset according to the applicable reset process.

Important Information

For manual reset, the Reset button will be displayed only when the applicable conditions are met, whereby:
- If your account has a negative balance
- Your latest position was closed more than 1 hour ago.
Make sure all positions in the trading account are closed before attempting a manual reset.
The manual Reset option is only available in the PU Prime Client Portal.

Need More Help?

If your negative balance has not been reset or the Reset option is not available when you expect it to be, please contact our Customer Support for further assistance.