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How to redeem the Refer A Friend Promotion voucher?

The Refer a Friend (RAF) reward is displayed as a voucher on the Promotion page in the Client Portal or PU Prime App. Once the required conditions are completed, both the Referrer and Referee can redeem their respective vouchers directly through the Client Portal or PU Prime App.
 
Via Client Portal
  1. Log in to your PU Prime Client Portal.
  2. Navigate to the Promotion page and locate the Refer a Friend promotion.
     
  3. Check the available RAF voucher and confirm that you have completed all the required conditions.
  4. Click Redeem on the eligible voucher to submit your redemption request.
     
     
  5. Once your redemption request is submitted, our relevant department will verify your eligibility and the completed promotion requirements. Eligible clients will receive the corresponding voucher amount within seven days after verification.
 
 
Via PU Prime App
  1. Log in to your PU Prime App.
  2. Navigate to the Promotion page and locate the Refer a Friend promotion.
  3. Check the available RAF voucher and confirm that you have completed all the required conditions.
  4. Click Redeem on the eligible voucher to submit your redemption request.
  5. Once your redemption request is submitted, our relevant department will verify your eligibility and the completed promotion requirements. Eligible clients will receive the corresponding voucher amount within seven days after verification.

 

 

Important Information
  • The following three stages must be completed before the RAF voucher can be redeemed:
    - Account Approval: The Referee's account must be approved.
    - Deposit Requirement: A minimum deposit of USD 500 or its equivalent must be made within one month after the account is approved. Deposits made through E-Wallet are not considered eligible deposits for the Refer a Friend promotion.
    - Trading Requirement: The Referee must complete three (3) lots of qualified trades on Forex, Gold, Silver, BTCUSD, or Crude Oil within one month after the account is opened. Each position must be held for at least 30 minutes.
  • Both the Referrer and Referee may redeem their corresponding voucher once all applicable requirements have been completed.

 

Troubleshooting

  • Unable to click “Redeem”: Make sure all three required stages have been completed and that the voucher is displayed as eligible on the Promotion page.

  • “Redeem” is not available in the Client Portal or PU Prime App: If you are unable to redeem the voucher after completing all required conditions, take a screenshot showing the unavailable Redeem option for further assistance.