Why did my position close at a different price from my stop loss?
A stop loss is a trigger level, not a guaranteed closing price. When the relevant market price reaches your Stop Loss, the platform initiates closure at the available market price.
How is my stop loss executed?
- The relevant Bid or Ask price reaches or passes your Stop Loss level.
- The closing instruction is triggered.
- Your position closes at the available execution price, which may differ from your selected level.
For buy positions, the Stop Loss is checked against the Bid price. For sell positions, it is checked against the Ask price.
What can cause a different closing price?
| Market Condition | How It Can Affect Execution |
| Price gaps | Prices move beyond your Stop Loss without a quote being available at the selected level. Closure may occur at the next available price. |
| High volatility | Prices change rapidly between the Stop Loss being triggered and the closing order being executed. |
| Low liquidity | Insufficient volume is available at your selected price to close the position. |
| Large position size | Closing the full position may require execution across multiple price levels, resulting in a different average closing price. |
These conditions may occur around major economic announcements and market openings.
Can my loss exceed the amount expected?
Yes. If your position closes at a less favorable price than your Stop Loss level, the actual trading loss may exceed the amount you expected. Setting a Stop Loss helps manage risk, but it does not eliminate slippage or guarantee a maximum loss.
Does a different closing price mean my stop loss failed?
Your Stop Loss may have triggered correctly, while the available execution price differed from the selected level.
To review the closure, compare:
- Saved Stop Loss: The level recorded before the position closed.
- Triggering quote: The relevant Bid or Ask price.
- Execution price: The actual closing price recorded in your trading history.
- Market conditions: Any gaps, volatility, or liquidity limitations at that time.
If you believe the execution was incorrect, contact PU Prime Customer Support with your trading account number, position or order number, closure time and time zone, and supporting screenshots or platform records.
