Why is the bank or payment page not appearing or redirecting properly during deposit?

If you are experiencing issues with the bank or payment page not loading or redirecting correctly when making a deposit, it may be caused by one of the following reasons:

Possible Reasons

- Browser Issues: Outdated versions, cache, or cookies may prevent the payment page from loading.

- Pop-Up Blockers: Some browsers block redirects or pop-ups, which can stop the payment page from appearing.

- Internet Connection: Slow or unstable connections may cause the payment page to time out.

- Incorrect Card or Payment Details: Wrong card number, expiry date, or security code may interrupt the process.

- Unsupported Payment Method or Bank: Some cards or banks may not support international or forex transactions.

- Regional Restrictions: Certain payment methods may not be available in your region.

How to Fix It

- Refresh the page and try again.

- Clear your browser’s cache and cookies.

- Try using a different browser (Chrome, Firefox, Edge) or device.

- Disable pop-up blockers temporarily while making the deposit.

- Verify that your payment details are entered correctly.

- Check with your card issuer that 3D Secure is enabled and your card supports online/forex transactions.

- Ensure there are sufficient funds in your account.

If the issue continues, please contact PU Prime’s Support Team via Live Chat or info@puprime.com by using your registered email address, and include a screenshot of the error or payment slip so we can assist you further.