Why is my card deposit unsuccessful?

Credit Card / Debit Card Deposits

Your deposit may be unsuccessful for one of the following reasons:

• Incorrect card information

  - The card number, expiration date, cardholder name, or security code (CVV) was entered incorrectly.
   

• Insufficient available balance or credit limit

  - Your card may not have sufficient funds or available credit to complete the transaction.
  - Please contact your card issuer for assistance or try another card.
   

• Foreign exchange transactions are not supported

  - Some banks may restrict or decline international or foreign exchange transactions.
  - Please contact your card issuer to confirm whether such transactions are permitted.
   

• Multiple failed deposit attempts

  - Repeated deposit attempts after an initial failed transaction may cause the payment channel to temporarily flag the card as suspicious.
  - This may result in temporary restrictions on further deposit attempts using the same card.
  - It is recommended to avoid repeated retries after a failed transaction.
   

• High initial deposit amount

  - A large first-time deposit may trigger additional security checks by your bank and result in the transaction being declined.
  - You may consider making a smaller initial deposit and increasing the amount for future deposits if needed.
   

Important Information

• The reason for a failed deposit is often displayed on the deposit page during the transaction process.

• Deposit approvals are subject to your bank's security checks and transaction policies.

• PU Prime is unable to override restrictions or declines imposed by your card issuer or payment provider
   

Need More Help?

If your card deposit is unsuccessful, check that you are using a supported card and that the required deposit conditions are met. If the issue persists or an error message is displayed, please contact our Customer Support for further assistance.