Why has my deposit not been credited?
If your bank or card issuer has charged your deposit but the funds have not yet been reflected in your MT4/MT5 trading account, the transaction may still be processing due to delays from the payment provider, bank, or payment network.
Check Your Deposit Status
- Check your MT4/MT5 trading account to confirm whether the deposit has been credited.
- Allow up to 1 hour for the deposit to be reflected in your trading account.
- If the funds are still not reflected after more than 1 hour, contact our Customer Support for further investigation.
- When contacting us by email, provide the following information:
- MT4/MT5 account number
- Deposit amount
- Screenshot of the online banking or card transaction showing the successful deposit
Important Information
- Deposit processing times may vary depending on your payment provider, bank, or network conditions.
- Do not make another deposit for the same transaction while the original deposit is still being investigated.
Need More Help?
If your deposit has not been reflected after the applicable processing time, please contact our Customer Support for further assistance. Include your trading account number, deposit amount, and proof of payment to help us investigate.
