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Why am I unable to make a withdrawal?

If you are having trouble submitting a withdrawal request, it is usually due to one of the following reasons:
 
  1. Incorrect Details: You may have entered incorrect or incomplete bank/payment information.
  2. Third-Party Withdrawal Restrictions: Withdrawals can only be made to accounts or wallets registered under your name. Requests to send funds to third-party accounts are not permitted.
  3. Account status: Incomplete verification or other account restrictions can temporarily block withdrawals.
  4. Not enough available balance: Your account balance may be insufficient to cover the withdrawal amount. 
 
 
How to resolve it:
 
- Check your account balance and ensure there are sufficient funds available.
- Double-check your bank/payment details and make sure the information entered is accurate.
- Ensure you are withdrawing to an account or wallet registered under your own name.
- Confirm that your account verification is complete and there are no restrictions.
 
If everything looks fine but you still cannot withdraw, please reach out to PU Prime's Support Team via live chat or email info@puprime.com by using your registered email address for further assistance.