Why have I not received my withdrawal yet?

Withdrawal times can vary depending on the method you selected. While PU Prime processes withdrawal requests promptly, the time it takes for funds to reach you will depend on your chosen payment method.

 

Common reasons for delays include:

 

1. Processing times by banks or payment providers: Bank wires, cards, and e-wallets each have different timelines.

2. Incorrect or incomplete payment details: Any errors in account details can cause delays.

3. Account verification requirements: Withdrawals may be held until your account is fully verified.

4. Weekends or public holidays: Payments may take longer to clear during non-business days.

 

If your withdrawal has exceeded the standard processing time for your chosen method, please check your transaction status in the Client Portal or PU Prime app.

 

For further assistance, kindly provide a screenshot of any error messages and contact PU Prime Support via live chat or email us at info@puprime.com by using your registered email address.