Why am I unable to find my server in MetaTrader MT4/MT5 APP?
If you are unable to locate your PU Prime server in the MT4/MT5 platform, please first ensure that you have entered the correct login credentials for your MetaTrader account. The server name should also match the one stated in your MetaTrader account credentials email that was sent to your registered email address.
However, if you have confirmed that your login details and server name are correct but are still unable to find the server, please try the following troubleshooting steps:
- Uninstall and reinstall the MetaTrader platform.
- Ensure you download and install MetaTrader directly from the official PU Prime website using the links below:
- MetaTrader 4 (MT4) APP:
- MetaTrader 5 (MT5) APP:
- If you are unable to find your broker’s server automatically, you can manually add the server by following these steps:
- Open your MetaTrader app and tap “Login to an existing account”.
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In the search bar, manually type the server name for your account.
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You can find the correct server name by checking the MetaTrader login credentials email sent to your registered email address.
