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INSTITUTIONAL

24/7 SUPPORT

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What are PU Prime's Customer Support Team working hours?

PU Prime's Customer Support Team is available 24 hours a day, 7 days a week (24/7) to assist you with your enquiries. If you already have an account with us, the verification requirements may vary depending on the channel you use to contact Customer Support:


Via live chat

  • Access the official PU Prime website and Select the "24/7 SUPPORT" or "Message" icon.
Via Phone
  • For immediate assistance, you may contact our hotline at +248 437 3105.
Via Email

 
Need More Help?

If you are no longer able to access to your registered email address and need to submit an enquiry by email regarding sensitive account information or account changes, you may be required to complete the standard security verification process before we can process your request.

To complete the verification, please provide:

  • Full Name (as shown on your identity document)

  • Registered Email Address

  • Account Number

  • Last 4 digits of the document number shown on the front of your National ID, Passport, Driver's Licence, or Residence Permit/Card