How to withdraw funds via International Bank Transfer?
On Client Portal
Log in to the Client Portal.
Select Profile, and click Plus and complete the required Plus Verification.
Once your Plus Verification is approved, navigate to Funds and select Withdrawal.
Enter the Withdrawal Amount and click Continue.
Select International Bank Transfer under the available Withdrawal Method.
Complete the required bank transfer details.
Review the withdrawal information and click Submit to submit your withdrawal request.
Once submitted, your withdrawal request will be processed. The funds will generally be received within 2–5 business days.
On PU Prime App
Log in to the PU Prime App and click Profile
Select Withdraw.
Enter the Withdrawal Amount and click Continue.
Select International Bank Transfer under the available Withdrawal Method.
Complete the required bank transfer details.
Review the withdrawal information and click Submit to submit your withdrawal request.
Once submitted, your withdrawal request will be processed. The funds will generally be received within 2–5 business days.
Important Information
Plus Verification must be completed and approved before you can submit an International Bank Transfer withdrawal.
PU Prime will waive the handling fee for the first International Bank Transfer (IBT) withdrawal transaction in each calendar month.
Additional IBT withdrawals within the same month will incur a handling fee of 20 units in the account’s base currency per transaction.
If a second IBT withdrawal is submitted within the same month, the minimum withdrawal amount must be 70 units in the account’s base currency. This ensures that a minimum net withdrawal amount of 50 units remains after deducting the 20-unit handling fee.
The handling fee waiver cycle resets at the beginning of each new calendar month.
Troubleshooting
- International Bank Transfer is unavailable: Ensure that your Plus Verification has been completed and approved.
- Withdrawal fails to be processed: Check that all required bank transfer details have been filled correctly.
- Second IBT withdrawal is rejected due to the amount: Ensure that the withdrawal amount is at least 70 units in your account currency if it is your second IBT withdrawal within the same month.
- A handling fee is deducted: Additional IBT withdrawals within the same month are subject to a 20-unit handling fee.
Need More Help?
If you encounter an issue when submitting an International Bank Transfer withdrawal, please contact our Customer Support for further assistance. If available, include a screenshot of the issue or error message to help us investigate.
