Why was my withdrawal unsuccessful?
A withdrawal request may be unsuccessful if it does not meet the applicable verification requirements, withdrawal method requirements, or technical conditions. Common reasons include:
- Account verification requirements: A valid Proof of Address (POA) must be submitted and approved before you can proceed with a withdrawal.
- Withdrawal method restrictions: Certain withdrawal methods, such as International Bank Transfer, may require you to complete Advanced Verification before the withdrawal can be processed.
- Technical issues: Temporary system or technical issues may prevent you from submitting your withdrawal request successfully.
- Once the principal amount has been cleared, the same card cannot be used to submit a withdrawal. The client must use another available payment method to proceed with the withdrawal.
Need More Help?
If you are unable to complete your withdrawal after checking the applicable requirements, please contact our Customer Support for further assistance. If available, include a screenshot or screen recording of the error message to help us investigate.
