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How do I log in to my MT4/MT5 trading account?

You can log in to your MT4 or MT5 trading account using your trading account number, password, and the correct server. Whether you are logging in for the first time or reconnecting to an existing account, follow the instructions for your device type to establish your connection.
 
Log In Via Desktop
  1. Launch your MetaTrader 4 or MetaTrader 5 application on your computer. A login window will appear, or you may see the main trading platform interface. (If you have logged into another trading account previously, please continue to Step 2)
    image - 2026-10-06T123103.355.png
     
  2. If you see the main platform interface, navigate to File → Open an Account (or File → Login to Trade Account if prompted). A login dialog box will appear with fields for Server, Account, and Password.
    image - 2026-10-06T123138.207.png
     
  3. In the Server field, type "PU Prime". Press Enter or Scan to search for available PU Prime servers.
    image - 2026-10-06T123328.013.png
     

  4. Enter your account credentials. In the Account field, enter your account number. In the Password field, enter your password. A dropdown list of PU Prime servers will appear. elect the server name that exactly matches the server name in your MetaTrader login credentials email (for example: "PUPrime-Live" or "PUPrime-Demo").

    image - 2026-10-06T123358.094.png

     

  5. Click the "Login" or "Finish" button. MetaTrader will attempt to connect to the server and authenticate your credentials. If successful, the main trading platform will open and display your account information.

 

Log In Via Mobile

MetaTrader 4 (MT4):

  1. Launch your MetaTrader 4 mobile app, you will see the main login screen.
  2. Tap "Login to an existing account" (or similar option if the interface differs).
    image - 2026-10-06T123502.949.png
     
  3. In the search bar, manually type the server name for your account. You can find the correct server name in your MetaTrader login credentials email. As you type, available servers matching your search will appear in a dropdown list. Select the server name that exactly matches your credentials email.
    image - 2026-10-06T123532.116.png
     
  4. Enter your account number and password in the designated field.
  5. Tap "Login" or "Connect" to establish your connection. MetaTrader will connect to the server and authenticate your credentials. Upon successful login, your account dashboard will display.

 

MetaTrader 5 (MT5):

  1. Launch the MetaTrader 5 mobile app.
  2. Tap the menu icon (three horizontal lines) located in the top left corner of your screen.
    image - 2026-10-06T123611.186.png
     

  3. From the sidebar menu, choose one of the following based on your situation.
     - "Get Started" — If you are logging in for the first time
     - "Manage Accounts" — If you already have another account logged in and want to add a new one.

    image - 2026-10-06T123640.645.png

     

  4. Add a New Account: Tap the "+" symbol located in the top right corner of your screen. A broker search dialog will appear.

    image - 2026-10-06T123719.725.png

     

  5. Search for PU Prime: In the search field, type "PU Prime Ltd". From the search results, select "PU Prime Ltd" to display available trading servers.

    image - 2026-10-06T123751.782.png

     

  6. Enter your account number and password in the designated field. Select the server name that exactly matches the server name in your MetaTrader login credentials email.
  7. Tap "Login" or "Connect" to establish your connection. MetaTrader will connect to the server and authenticate your credentials.Upon successful login, your account dashboard will display.

 


Important Information
  • Before you can log in to MetaTrader, ensure you have the following:
    - Install and download the MetaTrader 4 or MetaTrader 5 from the official PU Prime website.
    - Your account number, password, and server name are required to log in to MT4/MT5. You can check your registered email address for the MetaTrader login credentials email sent by PU Prime.
    - Ensure you have a stable internet connection as it is required to connect to the trading server.