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How do I find or add my trading server in MetaTrader 4 (MT4) & MetaTrader 5 (MT5)?

Your trading server is automatically assigned to your PU Prime trading account. You can find the server name in the PU Prime Client Portal or in the trading account credentials sent to your registered email address, then select it when logging in to MetaTrader 4 or MetaTrader 5.


What do I need before connecting to PU Prime server?

  • A PU Prime trading account.

  • Your trading account number, trading account password, and assigned server name.

  • An active internet connection.
     

What conditions apply when selecting a server?

  • Platform compatibility: Your account and server need to match the platform used. MetaTrader 4 and MetaTrader 5 accounts are not interchangeable.

  • Live or demo account: Select the live or demo server assigned to your account.

  • Assigned server: Use the exact server shown in your account details or login credentials.
     

How do I add or select my server?

Follow the instructions for your device. Menu names and navigation may vary depending on the device and platform version.

On desktop

  1. Open MetaTrader 4 or MetaTrader 5.

  2. Select File → Login to Trade Account.

  3. Enter or select your assigned server in the Server field.

  4. Select OK to log in.

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If the server is not available:

  • Select File → Open an Account.

  • Search for PU Prime or your assigned server name.

  • Select the matching server from the results.

  • Return to File → Login to Trade Account and select the server, enter your account number and password, then select OK.
     

On mobile

  1. Open MetaTrader 4 or MetaTrader 5 app.

  2. Go to the account management section, such as Manage accounts, and tap +.

  3. Choose the option to log in to an existing account, if prompted.

  4. Search for PU Prime and select the matching result.

  5. Enter your trading account number and password.

  6. Tap Sign In. 

 

What if my server does not appear in the search results?

  • Broaden your search: Search for PU Prime.

  • Check your connection: Try another network, such as mobile data, if your current network or firewall may be blocking the platform.

  • Check the installation source: If you installed the platform from a third-party source and server searches are unavailable, reinstall it using the official PU Prime download source.