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How to withdraw funds via E-Wallet?

You can withdraw funds via an E-Wallet through your PU Prime Client Portal or PU Prime App. The available E-Wallet methods may vary depending on your account and applicable withdrawal options.

On Client Portal

  1. Log in to your Client Portal. 

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  2. Go to Funds and select Withdraw. 

  3. Enter the withdrawal amount and select Continue. 

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  4. Under Withdrawal Method, select an available E-Wallet method and enter the required details, and click Submit. 

    image - 2026-09-07T160420.249.png

     

  5. On the Security Authentication page, select Send Code to receive a verification code at your registered email address. Enter the code and select Confirm. 

    image - 2026-09-07T160455.163.png

     

  6. Once the required security verification is completed, your withdrawal request will be submitted for processing.


On PU Prime App
  1. Open the PU Prime App and log in. 
  2. Select Profile. 
  3. Select Withdraw. 
  4. Select the trading account you want to withdraw funds from. 
  5. Enter the withdrawal amount and select Continue. 
  6. Under Withdrawal Method, select an available E-Wallet method. 
  7. Enter the required details and select Submit. Complete the required security verification to submit your withdrawal request.

     
Need More Help?

If you encounter an issue when submitting your E-Wallet withdrawal or the E-Wallet withdrawal option is unavailable, please contact our Customer Support and provide a screenshot of the issue or error message, if available.