How to add a secondary withdrawal method when withdrawing to a credit card?

For withdrawals made after depositing by credit card, the deposited amount may need to be withdrawn back to the same card first in accordance with applicable Anti-Money Laundering (AML) requirements. Once the credit card amount has been fully withdrawn, the system will automatically prompt you to select an additional withdrawal method for any remaining amount. 

You can add a secondary withdrawal method through the Client Portal or PU Prime App by selecting your preferred method and entering the required details.

On Client Portal

1. Log in to the Client Portal and go to Funds. Select Withdrawal.

   

    

2. Select your preferred secondary withdrawal method from the dropdown menu and enter the required withdrawal amount.

   

    

3. Once your request has been submitted successfully, it will be processed accordingly. You may also check the review status from Transaction History.

1. Log in to the PU Prime App and select Profile from the bottom navigation bar.

2. Under the Assets section, select Withdraw.

   

    

3. On the Withdrawal page, tap the dropdown menu under Alternative Withdrawal Methods.

   

    

4. Select your preferred secondary withdrawal method from the list and provide the required information based on the selected method.

5. Once your request has been submitted successfully, it will be processed accordingly. You may also check the review status from Transaction History.