How to reset negative balance?
Negative balances can be reset automatically, or manually through the PU Prime Client Portal, depending on your account status and eligibility. The automatic process checks eligible trading accounts periodically. If the manual Reset option is available for your account, you can also use it to reset your negative balance. Follow the steps below to learn more about the available reset options.
Automatic Negative Balance Reset
- The automatic reset process runs every 3 minutes for eligible trading accounts.
When an eligible trading account has a negative balance:
- Any applicable account credit is cleared first.
- Once the credit reset is successful, the negative balance is reset to 0.
*No manual action is required when your account is eligible for the automatic reset.
Manual Negative Balance Reset
- If the Reset button is available for your account:
- Log in to the PU Prime Client Portal and go to Accounts.
- Find the trading account with a negative balance and select Reset.
- Review the reset information and select Agree to confirm the reset.
- Your negative balance and applicable credit will be reset according to the applicable reset process.
Important Information
- For manual reset, the Reset button will be displayed only when the applicable conditions are met, whereby:- If your account has a negative balance- Your latest position was closed more than 1 hour ago.
- Make sure all positions in the trading account are closed before attempting a manual reset.
- If your account has applicable credit, the credit is cleared before the negative balance is reset.
- The manual Reset option is only available in the PU Prime Client Portal.
Need More Help?
If your negative balance has not been reset or the Reset option is not available when you expect it to be, please contact our Customer Support for further assistance.
