How do I complete Proof of Face (POF) verification?
Proof of Face (POF) verification is an additional security measure used to confirm that you are the rightful account holder. If POF verification is required for your account, you can complete it through the Client Portal or PU Prime App. Follow the steps below to complete the verification.
Via Client Portal
- Log in to the PU Prime Client Portal.
- Select "Profile" from the left navigation menu, then select "Verification" and select "Plus", followed by "Verify Now"
- Select "Start Verification" then follow the on-screen instructions to complete the face verification and wait for the verification result.
Via PU Prime App
- Log in to the PU Prime App.
- Select the Profile icon in the upper-left corner.
- Select your profile information section.
- Under Security and Login section, select Verification.
In the Verification Center, select Plus, then select Verify under Face Verification to start the Proof of Face (POF) verification process. Follow the on-screen instructions to complete the verification.
Important Information
- Your Proof of Identity (POI) verification must be successfully completed before you can start POF verification.
- Ensure your face is clearly visible during the verification process.
- Ensure that you have a stable internet connection throughout the verification process.
- Do not close the Client Portal or PU Prime App while the verification is in progress.
Need More Help?
If you are unable to complete Proof of Face (POF) verification or encounter an error during the verification process, please contact Customer Support for further assistance. If available, include a screenshot of the issue or error message to help us investigate.
