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How do I complete Proof of Face (POF) verification?

Proof of Face (POF) verification is an additional security check used to confirm that you are the rightful account holder when binding your account to an authorized authenticator for the first time. It helps protect your account and secure transaction authorization. You can complete Proof of Face (POF) verification through the Client Portal or PU Prime App.
 
When Is POF Verification Required?

POF verification is required when binding your account to an authorized authenticator for the first time. You do not need to complete POF verification when:

  • Switching to a different authenticator.

  • Replacing an old device.

  • Updating to a new device.
     

Before You Start
  • Your Proof of Identity (POI) verification must be completed successfully before starting POF verification.
  • Make sure your device has a working camera.
  • Ensure you have a stable internet connection.
  • Ensure your face is clearly visible during the scan. Avoid wearing hats, glasses, or anything that covers your face, and make sure the area is well-lit.
  • Keep the Client Portal or PU Prime App open during the verification process.
 
Complete POF Verification via Client Portal
  1. Log in to the Client Portal.
  2. Go to Profile, then select Verification.
  3. Select Plus.
  4. Click Verify Now under Face Verification.
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  5. Click Start Verification to begin the face verification process.
    image - 2026-09-25T102749.819.png
     
  6. Follow the on-screen instructions to complete the face verification. Once completed, wait for the verification result.
 
Complete POF Verification via PU Prime App
  1. Log in to the PU Prime App.
  2. Open the Profile section from the upper-left corner.
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  3. Select your profile information to access Verification.
    20260927-012715.jpg
     
  4. Go to the Plus tab and locate Face Verification.
     
  5. Tap Verify and follow the on-screen instructions to complete the verification process.
     

What Happens Next?

Once your POF verification is successfully completed, your verification status will be updated in the Client Portal or PU Prime App.

 

Need More Help?

If you are unable to complete Proof of Face (POF) verification or encounter an error during the verification process, please contact Customer Support for further assistance. If available, include a screenshot of the issue or error message to help us investigate.