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How do I check my transaction history and status?

You can view your deposit, withdrawal, and transfer history and check the status of your transactions through the Client Portal or PU Prime App. The Transaction History section allows you to review your previous fund-related activities in one place. Follow the steps below to check your transaction history and status.
 
Via Client Portal

  1. Log in to the Client Portal.

  2. From the left-hand menu, select "Funds".

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  3. Select "Transaction History". 
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  1. Select the relevant transaction type to check your deposit, withdrawal or internal transfer status. 
    Deposits - View the status of your deposit.
    Withdrawals - View the status of your withdrawal.
    Transfers - View the status of your internal transfer.
 
Via PU Prime App
  1. Log in to the PU Prime App and select "Profile" from the bottom navigation bar.
  2. Under the Assets section, select Funds.
  3. Select the relevant transaction to view its status and transaction details.
 
Need More Help?

If you have questions about a transaction shown in your Transaction History or need assistance with a specific transaction status, please contact our Customer Support for further assistance. If available, include the relevant transaction details or a screenshot to help us investigate.