How can I change the registered name on my account?

Your registered name is based on the information provided in your Proof of Identity (POI) document. The process for changing your registered name depends on your account verification status and whether the change is due to a name error or a legal name change after verification.

Pending Verification
If your account verification is still in progress and your name contains a typographical error, the correction will be handled during the verification process. You will receive an email notification once the verification is completed.
Verified Account with a Name Error
If your account has already been verified and you notice a typo or incorrect name sequence in your registered name, please send an email to info@puprime.com using your registered email address. Our team will forward your request to the relevant department for review and correction.
Legal Name Change After Verification
If you have legally changed your name after completing account verification, please email us at info@puprime.com using your registered email address. Please include:
- Clear copies of both the front and back of your new POI document
The relevant department will assess your request and update your details accordingly.

Need More Help?

If you are unsure which process applies to your situation or need assistance updating your registered name, please contact our Customer Support for further assistance.