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How can I change the registered name on my account?

Your registered name is based on the information provided in your Proof of Identity (POI) document. The process for changing your registered name depends on your account verification status and whether you need to correct a name error or update your details following a legal name change. Follow the instructions below based on your situation.


If your account verification is still pending

If your account verification is still in progress and your registered name contains a typographical error, the correction will be handled during the verification process. You do not need to submit a separate name correction request. Once the verification process is completed, you will receive an email notification regarding your verification status.


If your verified account has an incorrect name

If your account has already been verified but your registered name contains a typographical error or incorrect name sequence, you can request a correction by following these steps:

  1. Send an email to info@puprime.com using your registered email address.

  2. Explain the correction required and provide your correct registered name.

  3. Include your trading account number or registered email address for reference.

Your request will be forwarded to the relevant department for review and correction.


If you have legally changed your name after verification

If you have legally changed your name after completing account verification, you can request an update to your registered name by following these steps:

  1. Send an email to info@puprime.com using your registered email address.

  2. Explain that you wish to update your registered name following a legal name change.

  3. Attach clear copies of both the front and back of your new Proof of Identity (POI) document.

The relevant department will review your submitted documents and update your registered details accordingly.

 

How long does the name change process take?

For requests involving a name error or legal name change after verification, the relevant department will review your request. The process may take 1–3 working days. You will receive an email notification once the update is completed.

 

Need More Help?

If you are unsure which process applies to your situation or need assistance with your name change request, please contact Customer Support for further assistance.