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What should I do if I can’t receive emails from PU Prime?

If you are not receiving emails from PU Prime, the issue may be related to your email account settings, spam filters, or sender restrictions. Check your email settings and folders to make sure emails from PU Prime can reach your inbox.
 

Check Your Email Settings

  1. Check your Spam, Junk, or other filtered email folders for emails from PU Prime.

  2. Open your email account's Settings and review the Anti-Spam or email filtering settings. 

  3. Add noreply@puprime.com to your email address whitelist or safe sender list.

  4. Refresh your mailbox and check again for the email from PU Prime.

  5. Ensure that you have not unsubscribed from PU Prime's official emails, as this may prevent you from receiving certain emails and notifications.

 

Important Note
  • The steps for adding an email address to your whitelist may vary depending on your email provider. You may search your email provider's official help page for instructions on adding a sender to your whitelist or safe sender list.
     

Need More Help?
If you are still not receiving emails from PU Prime after checking your email settings and folders, please contact our Customer Support for further assistance.