How do I update my residential address?

If you need to update your residential address, first check your verification status through the Client Portal or PU Prime App. The process for requesting a residential address update depends on whether your verification is pending or completed.

Pending Verification

If your account verification is still in progress, any typographical errors in your address will be corrected during the POA verification process. You will receive an email notification once the verification is complete.

Completed Verification

If your address has already been verified and you need to update it, you can check your verification status first on the Profile page either through the Client Portal or PU Prime App before requesting an address update. A completed verification will be shown as below.

Via Client Portal

Log in to the Client Portal.
Select "Profile" and go to the Verification section. Then, check that your Level 3 verification status is shown as Verified.

Via PU Prime App

Log in to the PU Prime App.
Select your profile information section.
Select Verification.

Once your Level 3 verification status is shown as Verified, only then can you request an address update by following the steps below.

Request an Address Update

Send an email to info@puprime.com using your registered email address.
State that you would like to update your residential address.
Attach your latest Proof of Address (POA) document showing your current residential address.
Address update requests are reviewed by the relevant team. Processing may take 1–3 working days.
You will receive an email notification once your request has been reviewed.

Proof of Address (POA) Requirements

Your POA document should be one of the following:

Utility bills
Bank statements
Insurance documents
Phone bills
Land valuation certificates
Lease agreements or contracts with an official seal

All documents must clearly show your full name, residential address, and the issue date.
*Black and white, handwritten, or edited documents are not accepted./P.O. Box addresses are not accepted.

Important Information

Your updated residential address must match the address shown on your latest Proof of Address (POA document.
Make sure your Proof of Address (POA) document is clear, valid, and contains all required information before submitting your request.
Make sure your Proof of Address documents is in original PDF format/original photo format.
Address update requests are subject to review by the relevant team.

Need More Help?

If you need further assistance with updating your residential address, please contact our Customer Support for further assistance.