Account Details

• Can I choose my MT4/MT5 trading server (including Demo)?
• How to change my account leverage in PU Prime APP?
• How can I track the status of my account approval?
• What to do if I can't receive emails from PU Prime?
• What is the leverage of PU Prime?
• What to do if the account holder has passed away?
• How long will the advanced verification take?
• Possible reasons for account verification failure?
• What do I do if I don't have a valid proof of address (POA)?
• What documents are accepted as part of the Advanced Verification?
• Why do I need to complete face verification?
• How to update my residential address?
• How can I change the registered name on my account?
• Why was my Proof of Identity (POI) rejected?
• Why was my Proof of Address (POA) rejected?
• What will happen if I fail to submit my ID and/or POA during registration？
• How to close/cancel/terminate my profile account?
• Is there an age requirement for opening a trading account?
• Does PU Prime accept clients from all countries?
• Can I change my account type, currency, or platform?
• What is the account opening document requirement in PU Prime?
• How to close or delete my trading account?
• How many trading accounts can I open?
• How long does it take to complete the account opening application?
• How to continue my account registration while my email address has been registered?
• What if my deposit funds have been covered by a negative balance?
• What to do if I have duplicated account?
• Why does it show "inactive account"?
• Why is my account inactive?
• How to check if my account is archived?