How to unlock Local Bank Transfer Deposit Method via Additional Verification (POF)?
In order to enhance account security and comply with local authority requirements, clients may be required to complete Additional Verification (Proof of Face/POF) before using the Local Bank Transfer deposit method. If Additional Verification is required for your account, the Local Bank Transfer option will appear locked until the verification is successfully completed.
To complete the verification, you will need:
- A valid identity document which is used for account registration
- A device with a functioning front camera
- Access to your PU Prime Client Portal or App
How to Unlock Local Bank Transfer?
On Client Portal
Click on the padlock icon next to the Local Bank Transfer payment method.
A pop-up message will appear prompting you to complete the Additional Verification (Proof of Face) process.
You will be required to submit a valid identity document, and complete a Proof of Face (POF) verification using your device’s camera to verify your facial features and confirm that you are the rightful account holder.
Once the Additional Verification is successfully completed, the padlock icon will be removed and you may proceed with the deposit process as usual.
On PU Prime App
Log in to the PU Prime App.
Select your preferred trading account and go to the Deposit section.
Enter the deposit amount, then select Continue.
Select Local Bank Transfer, then tap the padlock icon and select "Verify Now".
Prepare your Proof of Identity (POI) and a device with a camera to complete the selfie verification.
Follow the on-screen instructions and select "Take Photo" to submit your Proof of Identity.
Complete the POF verification by following the on-screen instructions.
Once both the Proof of Identity and selfie verification are successfully completed, you will receive a notification stating the process had been completed.
After the Additional Verification is successfully completed, the padlock icon will be removed, and you can proceed with your Local Bank Transfer deposit as usual.
Important Information
The Local Bank Transfer deposit method will remain locked until the required verification is successful.
Proof of Face (POF) verification requires access to your device’s camera.
Make sure your identity document is valid and that your camera is working properly before starting the verification process.
Need More Help?
If you are unable to complete the Additional Verification or the Local Bank Transfer deposit method remains locked after completing the verification, please contact Customer Support and provide:
- Your PU Prime UID
- A screenshot of the locked Local Bank Transfer option or any error message
- A description of the issue encountered
