What do the "Invalid Account" or "Authorization Failed" error messages in MT4/MT5 mean?
The "Invalid Account" and "Authorisation Failed" messages appear when MT4/MT5 cannot verify your trading account credentials. Some common causes include:
- Incorrect trading account number or password
- Incorrect server selected
- Trading account has been archived
- Demo trading account has expired
Troubleshooting
- Incorrect trading account number or password: Ensure that you are entering the correct trading account number and password, and select the correct server.
- Trading account has been archived: Log in to the Client Portal > Account > select "All" to verify whether your trading account is active or archived.
- Active: Trading account is currently active.
- Inactive: Trading account has been archived or expired.
- Demo trading account has expired: Check whether your demo trading account is still active.
- Update your password: You can reset or change your trading account password via the Client Portal or PU Prime app. After updating, try logging in with your new credentials.
Important Information
- The trading account credentials will be sent to your registered email address. The credentials you received from the system will include your trading account number, trading account password and trading account server.
Need More Help?
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