How to check if my account is archived?
You can check your trading account status through the Client Portal or PU Prime App. An archived account is displayed as Inactive and is no longer available for trading.
Via Client Portal
Log in to the Client Portal.
- Select Accounts from the left-hand menu.
- Use the Status filter to view the available account statuses.
Select Inactive to view accounts that are no longer active or have been archived. If your account is displayed under Inactive, it has been archived and can only be accessed in read-only mode. Archived accounts cannot be used for trading or deposit activities.
Via PU Prime App
Open the PU Prime App and log in to your account.
Select Trade from the bottom menu.
Select the account selector at the top of the page.
Under Account Management, you can view your trading accounts and review the accounts listed in here to check their current status.
Important Information
- Trading accounts with no login activity, no trading activity, and an account balance of USD 10 or less for 90 consecutive days will be automatically archived.
- Archived accounts remain in restricted mode, and transactional activities are permanently suspended.
- Archived accounts cannot be used for trading or deposits.
- Account details remain available for viewing in read-only mode.
- No further action is required when an account is automatically archived.
Troubleshooting
- Unable to find your account under “Inactive”: Make sure the Inactive status filter is selected and refresh the Client Portal.
- Account status is unclear: Review the account details displayed under the Inactive filter to confirm whether the account has been archived.
- Unable to trade or deposit after the account is archived: Archived accounts are restricted and cannot be used for trading or deposit activities.
Need More Help?
If you are unable to check your account status or have questions about an archived account, please contact Customer Support for further assistance.
