How do I update my email address?

1. Log in to the Client Portal and go to "Profile".

   

    

2. Click on "Security Management" and select "Modify" button in the Email Address section.

   

    

3. Click on the "Confirm" button to proceed in changing the email. (Kindly note that to ensure the security of the funds in your account, withdrawals will not be supported for T+ 2 days after the changing of your Email Address.)

   

    

4. Click “Send Code” in the Security Authentication pop-up window to receive a verification code at your original registered email address (please check your inbox or spam folder if you don’t see it). Then, enter the code in the field provided and click “Confirm” to proceed.

   

    

5. Enter your current password and input your NEW email address. Then, click “Send Code” to receive a verification code at your NEW email address (please check your inbox or spam folder if you don’t see it). Once received, enter the code in the field provided and click “Confirm” to complete the process.

   

Via PU Prime App

1. Log in to the PU Prime App.

2. Select the Profile icon in the upper-left corner.

   

    

3. Select your profile information section.

   

    

4. Select Email.
    

   

   
   
    

5. Once the verification is successful, you will be redirected to a new page where you can enter your existing email address and new email address.
6. Follow the on-screen instructions to complete the email address update. Once the update has been completed successfully, you can use your new registered email address to log in to your account.
    

If You No Longer Use or Have Access to Your Registered Email:

1. Prepare the required information and documents, including:
   - Full name
   - Registered email address
   - New email address
   - Reason for the change
   - A photo of the front and back of your Proof of Identity  (POI)
   - A selfie of yourself holding your Proof of Identity (please refer to the example below)
   - Last 4 digits of your Proof of Identity (POI)
   
   *Important: Please provide the same Proof of Identity that was submitted during your account registration.
    

   

    

2. Submit your email address update request with the required information and documents. Wait for your request to be reviewed. Your request will be processed within 1–3 working days after all required information has been received.
    

Important Information:

• Withdrawals will be unavailable for 48 hours after successful modification of your email address.