How do I reset my authenticator?

Kindly ensure your device time zone is set as automatic & no VPN is turned on while using your authenticator. 

In order to protect the security of your account's information, you should submit the request to info@puprime.com using your registered email. The necessary details include:

1. Full Name

2. Registered Email Address

3. Reason for the Change

4. Photo of both the front and back of your Proof of Identity

5. A selfie of yourself holding your Proof of Identity (An example is provided below for reference)

6. Last 4 digits of your Proof of Identity

Reminder: Please provide the proof of identity you submitted during the sign-up registration.
 

Once we received all your information, the relevant department will process it within 1-3 working days.

Note: Please be advised that withdrawals will be unavailable for 48 hours after successful modification of your security authenticator.