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How to access Client Portal?

You can access the Client Portal through a web browser on your desktop or mobile device. Follow the steps below to log in to your account.
 

Access the Client Portal
  1. Open a web browser on your desktop or mobile device.
  2. Visit the PU Prime Client Portal login page.
  3. Enter your Client Portal login credentials.
  4. Click Log in to access your Client Portal. Once logged in successfully, you will be directed to your Client Portal.
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Troubleshooting
  • Unable to open the Client Portal login page: Check your internet connection and try accessing the page again or try opening the login page in a different web browser.
  • Unable to log in with your credentials:
    • Check that you have entered the correct login credentials.
    • Make sure there are no extra spaces or typing errors.
    • If you have forgotten your password, use the Forgot Password option on the login page to reset it.
  • The Client Portal displays an error message:
    • Refresh the page and try logging in again.
    • Clear your browser cache or try using a different browser.
    • If the issue persists, contact Customer Support and provide a screenshot of the error message.

 

Need More Help?
If you are still unable to access the Client Portal after trying the suggested troubleshooting steps, please contact Customer Support for further assistance. To help us investigate, provide your registered email address and a screenshot or screen recording showing the issue, including any error message displayed.