Why was my Proof of Identity (POI) rejected?
To meet our verification standards, your Proof of Identity (POI) must be one of the following valid government-issued documents:
- National ID (front and back)
- Driver’s License
- Passport (including the signature page)
- Driver’s License
- Passport (including the signature page)
*All four corners of the document must be clearly visible in the image and the document must be valid, unedited, and in color.
If your POI is rejected, you will receive an email notification detailing the reason and next steps.
