What should I do if my account type does not meet the promotion requirements?

If your current trading account type is not eligible for a promotion (for example, an ECN account for a deposit bonus campaign), you may still participate by opening an additional trading account that meets the promotion requirements via your Client Portal.

To proceed, please follow the steps below:

Open an eligible trading account

Create an additional trading account in your Client Portal that meets the promotion requirements (e.g. a Standard account, if applicable). You may refer to this article for guidance on how to open an additional trading account

How to apply for additional accounts in Client Portal?

Opt in to the promotion

Once the eligible trading account has been created, you will need to activate the promotion first via your Client Portal. Navigate to the “Promotion” tab, select the relevant promotion, and click the “Opt-In” button.

Deposit into the eligible trading account

Please ensure that your deposit is made directly into the eligible trading account to enjoy the promotion's benefits, subject to the campaign’s terms and conditions.

Important Note:

If you have already deposited funds into a non-eligible trading account, you may perform an internal transfer to move the funds to your eligible trading account.

Please be aware that:

Internal transfers do not automatically trigger the credit bonus.
After completing the internal transfer, kindly email us at info@puprime.com by using your registered email address, so that our team can manually review your request and assist with applying the credit bonus, where applicable.
All approvals remain subject to the promotion’s terms and conditions.