Why has my credit bonus not been credited after I made a deposit?
Your credit bonus may not be credited if the promotion was not activated before the qualifying deposit, the deposit or account does not meet the applicable requirements, or the promotion is no longer available.
Common Reasons
- Promotion Was Not Activated Before the Deposit
The promotion must be activated (Opt-In) before you make the qualifying deposit. Credit bonus will not be credited if the promotion is not activated. - The Deposit or Account Does Not Meet the Requirements
Your account and deposit must meet the eligibility requirements specified in the applicable promotion terms and conditions. - Promotion Was Opted Out
If you manually opt out of a promotion through the Client Portal or PU Prime App, the associated credit bonus will be removed from your trading account. - Promotion Has ExpiredSome promotions are only valid for a specific period. Once the promotion expires, the associated credit bonus may be removed according to the promotion's terms and conditions.
Important Information
- The promotion must be activated before the qualifying deposit is made.
- Make sure your account and deposit meet all eligibility requirements specified in the promotion's terms and conditions.
- Credit bonus allocation is subject to the applicable promotion rules and processing requirements.
Need More Help?
If you have activated the promotion before making the deposit and have met the applicable requirements but your credit bonus has not been credited, please contact our Customer Support for further assistance. If available, include your trading account number, deposit details, and a screenshot of the promotion or transaction to help us investigate.
