How do I submit a support ticket in the Client Portal?
You can submit a support ticket through the Client Portal to report an issue or request assistance. You can also use your submitted tickets to track the status and history of your enquiries. Your enquiry will be reviewed by our team, and the relevant department may investigate the issue and provide further assistance where required.
Submit a Support Ticket
- Log in to the Client Portal, select Support from the dashboard menu, and click My Tickets to submit a new ticket or view your previous support tickets.
- Click Create New Ticket and provide the required details for your enquiry. Attach any supporting documents or screenshots if required.
- Review the information provided and submit the support ticket for further assistance.
- Once your support ticket has been submitted, our team will review your enquiry and investigate the reported issue where necessary. You can also return to Support > My Tickets to view the history of your submitted tickets.
Important Information
- Provide accurate and complete information to help our team understand and investigate your enquiry.
- Include relevant screenshots or supporting documents where applicable.
- You can access My Tickets to view your previously submitted support tickets.
