How do I submit a support ticket in the Client Portal?
You can submit a support ticket through the Client Portal to report an issue or request assistance. After submission, you can track your ticket status, view responses from our team, and provide additional information or supporting documents if needed.
Submit a Support Ticket
- Log in to the Client Portal
- Select Support, then click My Tickets.
- Click Create New Ticket
- Complete the required fields:
- Subject: Enter a brief title for your enquiry.
- Content: Describe your issue or enquiry in detail.
- Attachments: Upload relevant screenshots or supporting documents, if applicable.
- Click Create New Ticket to submit your request.
View and Follow Up on Your Support Tickets
- Select Support, then click My Tickets.
- Click the relevant Status to view the ticket details and conversation history.
Important Information
- Provide accurate and complete information when submitting a ticket to help our team understand your enquiry.
- Include relevant screenshots or supporting documents where applicable.
- Check My Tickets regularly for updates or requests for additional information from our team.
