How do I reset my authenticator?

If you have already successfully enabled the Security Authenticator on your account and need to reset it because you have lost access to your authenticator device, you must submit a reset request using your registered email address and provide the required identity verification documents.

Submit an Authenticator Reset Request

Prepare the following information and documents:

Full Name
Registered Email Address
Reason for the authenticator reset
Photo of the front and back of your Proof of Identity
A selfie of yourself holding your Proof of Identity
Last 4 digits of your Proof of Identity

Send your request from your registered email address to info@puprime.com

Once your request and required documents have been submitted, the relevant team will review and process your request within 1–3 working days.

Important Information

Withdrawals will be unavailable for 48 hours after your Security Authenticator has been successfully modified.
Make sure all required information and documents are provided to avoid delays in processing.
The Proof of Identity provided must be the same document submitted during your account registration.
Ensure your device time zone is set as automatic & no VPN is turned on while using your authenticator.

Need More Help?

If you have questions about resetting your Security Authenticator or are unable to complete the reset request, please contact our Customer Support for further assistance. If requested, provide the required information and identity verification documents for review.