How to reset my PU Prime account login password?
Via Client Portal
Go to the Client Portal.
Click Forgot Password below the Log in section.
Enter your registered email address and click Submit.
A password reset link will be sent to your registered email address.
- Open the email and click the password reset link provided.
- On the password reset page, enter and confirm your new password.
- Once the password has been reset successfully, return to the Client Portal login page and sign in using your new password.
Via PU Prime App
- Open the PU Prime App and tap Login.
- Select Forgot Password.
Option 1: Reset Password Using Phone Number
Select the Phone number tab, enter your registered phone number, and tap Send OTP via SMS to receive a verification code.
Enter the OTP received via SMS to verify.
Option 2: Reset Password Using Registered Email Address
Select the Email tab, enter your registered email address, and tap Send to receive a verification code.
Enter the OTP received via email to verify.
Complete the Password Reset
Once verification is successful, you will be redirected to the password reset page. Enter your new password, confirm it, and tap Reset.
- Once your password has been reset successfully, return to the login page and sign in using your new password.
Important Information
- The password reset link and OTP verification code are sent only to your registered email address or registered phone number.
- If you do not receive the password reset email, please check your inbox, spam, or junk folder.
- If you do not receive the OTP verification code or reset link, please ensure that your registered phone number is entered correctly before requesting a new code and please ensure that your registered email address is correct before requesting a new reset link.
- The password reset link or OTP verification code may expire after a certain period. If it expires, please submit a new password reset request.
