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How to reset or change my PU Prime account login password?

You can reset or change your PU Prime login password through the Client Portal or PU Prime App.

- Reset Password: If you have forgotten your password and cannot log in.
- Change Password: If you can access your account and want to update your password.

 

Reset Your Password

Via Client Portal

  1. Go to the PU Prime Client Portal.

  2. Click Forgot Password.

  3. Enter your registered email address and click Submit.

  4. Open the password reset email and click the reset link.

  5. Enter and confirm your new password.

  6. Return to the login page and sign in with your new password.

    image (29).png


Via PU Prime App

  1. Open the PU Prime App and tap Forgot Password.
  2. Enter your registered phone number or email address.
  3. Tap Send OTP via SMS or Send, depending on your selected verification method.
  4. Enter the OTP received.
  5. Once verified, enter and confirm your new password.
  6. Return to the login page and sign in.
 

 

Change Your Password

Via Client Portal

  1. Log in to the PU Prime Client Portal.
  2. Go to Profile → Security Management.
  3. Under Password, click Modify.
  4. Enter the OTP sent to your registered email address. Click Send OTP if needed.
  5. Enter your current password and create a new password.
  6. Click Confirm and acknowledge the security notice.
  7. Your new password will be activated once the process is successful.
    image (30).png


Via PU Prime App

  1. Open the PU Prime App and go to Profile → Security.
  2. Select Change Login Password.
  3. Tap Send OTP via SMS and enter the verification code.
  4. Create your new password.
  5. Complete the process to activate your new password.
 
Password Requirements
Your new password must:
  • Contains 8–16 characters.
  • Include uppercase and lowercase letters, numbers, and special characters.
  • Avoid unsupported characters such as . or ()

 

Important Information

  • Verification codes and reset links are sent to your registered email address or phone number, depending on the selected method.

  • Password reset links and OTP codes may expire. Request a new one if necessary.

  • Withdrawals will be unavailable for 24 hours (T+1) after a successful password change.

  • Keep your password secure and do not share it with anyone.

 

Troubleshooting

  • Did not receive the reset email or OTP: Check your spam or junk folder and verify your registered contact details before requesting another code or link.

  • Password rejected: Check that your new password meets all the requirements above.

  • Unable to log in: Make sure you are using your new password. If the issue persists, try resetting it again.