What should I do if I have a duplicate account?
PU Prime follows a one-account-per-identity policy, allowing only one account per Proof of Identity (POI). If you have a duplicate account or need to update your registered email address, please contact info@puprime.com with the required information and supporting documents.
Information and Documents Required
- Full Name
- Registered Email Address
- New Email Address
- Reason for Change
- A photo of the front and back of your Proof of Identity (POI)
- A selfie holding your Proof of Identity (POI), as shown in the example below
- Last 4 digits of your Proof of Identity
Processing Time
Once all the required information has been received, the relevant department will process your request within 1–3 working days.
Important Information
If the duplicate account has been funded via credit card, the funds will be reversed to the original credit card.
For other payment methods, the funds may be allocated from the Duplicate Account to the Original Registered Account, subject to the applicable process and review.
Need More Help?
If you have questions about a duplicate account or need assistance with your account, please contact our Customer Support for further assistance.
