How do I continue my account registration if my email address is already registered?

If your account registration was interrupted or you were accidentally logged out, you can resume the account opening process through the Client Portal or PU Prime APP using your registered email address and password.

On Client Portal

1. Log in to your Client Portal using your registered email address and password.

2. From the Client Portal homepage, go to Verification. 

   

    

3. Under Lv2 Identity Verification and Lv3 Residency Address Verification, select "Verify Now".

4. Submit the required documents by following the on-screen instructions
   The relevant department will review your information and complete the account opening process within 1 working day.
    

On PU Prime App

1. Log in to your PU Prime APP using your registered email address and password, and click on "Profile".

2. Tap on your account name and UID at the top of the Profile page to open your account overview.

3. Click “Authentication” to view your Verification Status.

4. Under Lv2 Identity Verification and Lv3 Residency Address Verification, select "Verify".

5. Submit the required documents by following the on-screen instructions. The relevant department will review your information and complete the account opening process within 1 working day.

Need More Help?

If you are unable to resume your account registration, please contact our Customer Support and provide: